Shipping & Returns FAQ

Where do orders ship from?

Orders ship from Kaiping, Jiangmen, Guangdong, China.

How long does delivery take?

Preparation takes 2–3 calendar days, followed by an estimated 6–12 business days in transit.

Is shipping free?

Yes. Standard shipping to the United States and Canada, including remote areas, is free with no minimum order value.

Are taxes or import fees added to my purchase?

No. For orders to the United States and Canada, displayed product prices include standard shipping, any applicable taxes, import duties and customs clearance charges. We do not add these charges at checkout or collect them on delivery.

Does delivery include installation?

No. Delivery is to your home's entrance. In-home placement, upstairs delivery, unpacking and installation are not included.

Where are returns sent?

Returns go to our address in China. Customers pay transportation for non-quality returns; WARMVALE pays the associated costs for quality issues. See our Returns and Refunds Policy.

Can I return an installed or custom-made product?

Installed and custom-made products are eligible for quality-related returns and refunds only. We cover the associated after-sales and return transportation costs. They are not eligible for change-of-mind returns.

How long do returns and refunds take?

Request a return within 30 calendar days of receipt. For eligible returned products, we initiate the refund within 10 calendar days after receiving the return. Your payment provider may need additional processing time.

Can I cancel an order?

Contact us before dispatch to request cancellation. After dispatch, eligible returns are handled under our Returns and Refunds Policy.

How do I ask about an order?

Email support@warmvalebath.com with your order number. See our Contact page.