Refund policy
30-day returns
You may request a return within 30 calendar days of receiving your product. Email support@warmvalebath.com with your order number, the item and the reason for return. Contact us for the return instructions and recipient details before sending a parcel.
Installed and custom-made products
Installed products are not eligible for change-of-mind returns. Installed and custom-made products are eligible for quality-related returns and refunds. We handle product quality issues at no additional cost to you. The 30-day change-of-mind return period does not replace our three-year warranty or any applicable statutory rights.
Return destination and costs
Returns are sent to China: No. 32, Shashen Village, Honghua Village Committee, Shuikou Town, Kaiping, Jiangmen, Guangdong 529321, China.
Chinese address: 中国广东省江门市开平市水口镇红花村委会沙深村32号，邮编529321。
For returns unrelated to product quality, the customer pays the actual return transportation costs. These depend on the carrier, package dimensions, weight and collection requirements. International return freight for large products can be substantial; obtain a carrier quotation before arranging shipment.
For product quality issues, WARMVALE pays the associated after-sales and return transportation costs. Contact us so that we can coordinate the appropriate arrangements at no additional cost to you.
Refund timing
For eligible returned products, we initiate the refund within 10 calendar days after receiving the return. Your payment provider may require additional time before the credit appears in your account.
Cancellation
Contact us before dispatch to request cancellation. Orders cannot be cancelled after dispatch; this does not prevent an eligible return after delivery.