Contact information

For product information, order enquiries or after-sales support, contact us with your order number where applicable.

Email: support@warmvalebath.com
Telephone: +86 17336472261
Customer service: Monday-Friday, 08:30-18:30 China Standard Time (UTC+8).

Company details

WARMVALE is operated by WARMVALE BATH LTD, United Kingdom company number 17439546. Registered office: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE.

Operating office, dispatch and returns

Our operating office, customer service team and dispatch location are at Room 1617, Block B, Jinshaju, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang 310018, China. Orders are dispatched from this address. Our UK registered office is separate from our Hangzhou operating location.

Returns are handled at our return facility in New York, United States. Contact us before sending a parcel so we can provide the correct address, recipient details and instructions. Do not send returns to our UK registered office or China dispatch location.