Shipping policy
Updated October 5, 2026.
Free shipping and delivery areas
Standard shipping is free on every order to supported addresses in the contiguous United States (48 states and Washington, DC) and Canada. There is no minimum order value. WARMVALE covers all shipping charges for delivery to supported addresses, including remote-area, delivery-appointment and redelivery charges. We do not charge customers additional shipping fees at checkout or on delivery.
Canada coverage includes all 13 provinces and territories, including Yukon, the Northwest Territories and Nunavut. Supported remote-area addresses receive the same free standard shipping and estimated delivery timeframe as other supported Canadian addresses.
We do not ship to Alaska, Hawaii, Puerto Rico, other US territories or associated island destinations, military addresses, or PO boxes. Please provide a street address.
Dispatch and delivery time
Our operating office, customer service team and dispatch location are at Room 1617, Block B, Jinshaju, Baiyang Subdistrict, Qiantang District, Hangzhou, Zhejiang 310018, China. Orders are dispatched from this address. Order preparation takes 1-4 business days. The daily cutoff is 15:00 China Standard Time (UTC+8); orders placed after the cutoff begin processing on the next business day. Chinese public holidays are excluded from preparation days. Tracking information is provided within 1-4 business days.
Estimated transit after dispatch is 8-15 business days, including customs clearance and delivery scheduling where applicable. This is in addition to the 1-4 business days for preparation, for an estimated total of 9-19 business days. The same timeframe applies to supported Canadian remote-area addresses.
Business days are Monday through Friday. Chinese public holidays are excluded from preparation days. Transit dates are estimates; public holidays observed by the carrier or destination, customs inspections and carrier disruptions may affect delivery. We will help investigate delays and provide updates.
Carriers and tracking
We use tracked delivery services, including UPS, FedEx and USPS. The carrier and service may vary by destination and parcel. Please refer to the tracking information for your order.
Delivery service
Delivery is to the entrance of your home. Upstairs delivery, in-home placement, unpacking and installation are not included.
Currency, taxes and import charges
Orders to the United States and Canada are priced and charged in USD. Displayed product prices include applicable sales taxes. WARMVALE covers import duties, import taxes and customs clearance charges under our DDP arrangement. We do not charge you additional sales taxes, import duties, import taxes or customs clearance fees at checkout or on delivery. If a carrier requests an import payment, contact us so we can arrange a resolution.
Changes and delivery problems
Contact us before dispatch to request an address change or cancellation. After dispatch, eligible items can be returned after delivery under our Returns and Refunds Policy. Report delays, loss, damage, incorrect items or missing parts to us with your order number and details. We will investigate and coordinate a resolution. If we cannot dispatch within the stated preparation period, we will explain the available options for a revised date or cancellation and refund.
Email: support@warmvalebath.com
Telephone: +86 17336472261
Customer service: Monday-Friday, 08:30-18:30 China Standard Time (UTC+8).