Three-Year Warranty

WARMVALE products have a three-year warranty starting on the date you receive them.

What is covered

Product quality issues and wear arising from normal use are covered. Damage or wear caused by misuse is not covered. Quality-related after-sales support is provided at no additional cost to the customer.

Installed and custom-made products

Installation does not remove coverage for product quality issues. Installed and custom-made products may be returned or refunded for quality issues. Installed products are not eligible for change-of-mind returns.

Request support

Email support@warmvalebath.com with your order details and a description of the issue. Photos can help us understand the problem. We will assess the issue and coordinate the appropriate after-sales solution with you.

Return shipping for quality issues is paid by WARMVALE. Contact us before arranging transportation so that we can coordinate the return. This warranty does not limit applicable statutory consumer rights.