Product Warranty

Two-year warranty for the new collection

Products introduced in our September 30, 2026 collection carry a two-year WARMVALE warranty from delivery, as stated on their product pages. For covered product quality issues, we pay for replacement parts and related shipping. Labor is not included. Damage caused by misuse is not covered.

Existing products and orders

Products from our earlier collection and orders sold with a three-year warranty retain that three-year warranty and their original coverage, including quality issues and wear arising from normal use. The two-year terms do not shorten those commitments.

Request support

Contact support@warmvalebath.com with your order number, product SKU and a description of the issue. Photos can help us assess it. Installation does not remove coverage for product quality issues. Contact us before arranging a return so we can provide instructions and coordinate shipping. This warranty does not limit applicable statutory consumer rights.